Refund Policy

Last Updated: 9 April 2026

This policy explains the circumstances under which ZapSupp may issue refunds for subscriptions and services.

1. Subscription Fees

Subscription fees are generally non-refundable once a billing cycle has started. You may cancel future renewals at any time.

2. Eligible Refund Cases

• Duplicate payment for the same billing period.
• Incorrect debit due to a verified technical issue.
• Payment captured but service not provisioned due to platform error.

3. Non-Refundable Cases

• Change of mind after service usage.
• Downgrade requests during an active billing cycle.
• Custom setup, migration, or consulting services already delivered or initiated.

4. Refund Request Window

Refund requests should be raised within 7 calendar days of the transaction date with proof of payment and account details.

5. Processing Timelines

Once approved, refunds are returned to the original payment method. Processing may take 5-10 business days depending on banking and gateway settlement timelines.

6. Chargebacks and Disputes

If a chargeback is initiated, we may temporarily suspend account access while the dispute is reviewed with the payment partner.

7. Contact

To request a refund, email hello@zapsupp.com with your registered email, transaction ID, and reason.