ZapSupp

Privacy Policy

Last Updated: 9 April 2026

ZapSupp ("we", "our", "us") is committed to protecting your privacy. This policy describes how we collect, process, share, and protect personal and business information when you use our website and SaaS products.

1. Information We Collect

  • Account information: name, business name, email, phone, GST and billing details.
  • Usage data: login history, browser/device data, IP, and platform interaction logs.
  • Transaction data: order values, payout records, payment status, and reconciliation metadata.
  • Support data: tickets, chats, and contact-form submissions.

2. Why We Process Data

  • To create and operate your merchant account.
  • To process subscriptions and payment-related service delivery.
  • To monitor fraud, abuse, and unauthorized access.
  • To comply with legal, tax, and regulatory obligations in India.
  • To provide customer support and product updates.

3. Payment and Gateway Data

Payments are processed through authorized third-party payment gateway providers. ZapSupp does not store full card numbers, CVV, UPI PIN, or net-banking credentials. We may store transaction references, masked identifiers, and billing metadata for reconciliation and compliance.

4. Data Sharing

We may share data only where necessary with:

  • Payment gateways, banking partners, and fraud monitoring providers.
  • Cloud and infrastructure vendors under confidentiality obligations.
  • Government or law-enforcement authorities when legally required.

We do not sell personal information.

5. Data Retention

We retain account and transactional records for as long as required for service continuity, contractual obligations, audits, tax records, and legal compliance. Retention timelines may vary by record type.

6. Security Controls

We use access controls, encrypted transport (HTTPS/TLS), secure credential practices, and monitoring to protect data. No online system is fully risk-free, but we continually improve safeguards.

7. Your Rights

  • Request access, correction, or deletion of personal data (subject to legal constraints).
  • Request account closure and data export where feasible.
  • Opt out of non-essential product communication.

8. Cookies and Analytics

We may use cookies or similar technologies for authentication, analytics, and performance. Disabling essential cookies may affect platform functionality.

9. Policy Updates

We may revise this policy periodically. Updated versions will be posted on this page with a revised "Last Updated" date.

10. Contact

For privacy or data-related requests, contact us at hello@zapsupp.com.